Refund policy
Please read our policy carefully. Due to the nature of our handcrafted incense sticks and spiritual products, we operate on an Exchange-Only policy under specific conditions.
Exchange Eligibility
You may only exchange your order within 3 days of delivery. To be eligible for an exchange, your item must meet all the following conditions:
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Unused Condition: The item must be unused and in the exact same condition as when you received it.
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Original Packaging: It must be in the original, undamaged packaging with all seals intact.
Damaged or Defective Items
If your product arrives damaged during transit or if you receive a genuinely defective item (e.g., sticks are broken or do not burn due to poor quality control), you are eligible for an exchange.
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Please contact our customer support team at dhravyaofficials@gmail.com within 3 days of receiving the item.
Non-Exchangeable Items
Products that are not eligible for exchange include:
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Items returned after the 3-day exchange window.
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Products that have been partially or fully used or are not in their original condition.
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Items without the original packaging.
Exchange Process
To initiate an exchange, please follow these steps:
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Contact Us: Reach out to our customer support team at support@dhravya.co within 3 days of receiving the item.
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Provide Details: Include your order number and clear details (and ideally, photos) about the issue.
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Guidance: Our support team will guide you through the exchange process, including instructions for return shipping if applicable.
Return and Refund Policy
Return Policy (General Information)
Please note that, except for exchanges under the specific conditions mentioned above (damage or defect), we do not accept returns. Our products are intended for personal use and spiritual practices, and due to the sensitive nature of these items, all sales are considered final.
Refund Policy
All sales are final, and we do not offer refunds. This policy applies to all purchases made through the Dhravya website or any other platform where our products are available.
We encourage you to carefully review your order, product details, and this policy before completing your purchase. If you have any questions or concerns about our products or policies, please contact our customer support team at dhravyaofficials@gmail.com before making a purchase.
Contact Us
If you have any questions or concerns regarding our Exchange and Refund Policy, please contact us at dhravyaofficials@gmail.com